Felicar – The Flagship Brand of Zion Traders
At Felicar, we take great pride in ensuring that your order is packed with care and quality-checked before dispatch. However, if you are not completely satisfied with your purchase, or if your order arrives damaged, we’re here to help.
🚚 Damaged Products
If your merchandise arrives damaged, please email photos of the damaged product and outer box to
📩 contact@felicar.com within 2 days of receiving your order.
We will assess the damage and resolve the issue by offering either:
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A replacement, or
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A store credit
Please ensure that damage claims are supported with clear photos or videos of the item and packaging.
🔁 Returns
If you’re not happy with the product, you may request a return within 2 days of delivery.
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Clearly mention the items you wish to return.
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For partial returns, only hand over the specific item(s) to the pickup agent.
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Returned items must be in unused condition, with original packaging intact.
📦 Please pack items securely. If the return is damaged in transit due to improper packaging, a refund or store credit may not be issued.
🚚 Pickup and Refund Process
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We offer free reverse pickup from your doorstep.
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Once the item is received and passes our quality check, you’ll receive a store credit equal to the item value.
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COD charges (if applicable) are non-refundable.
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Store credits are valid for 12 months with no minimum order value.
❌ Non-Returnable Items
Certain categories are non-returnable due to hygiene, safety, or fragile nature:
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Ceramic & Glass items
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Clothing
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Sunglasses/Eyewear
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Carpets, Baby products
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Zenstone mats & Face masks
If you receive a damaged item from these categories, share photo/video proof within 48 hours for a replacement or store credit.
🎨 Customized Products
Products made-to-order or personalized cannot be returned or refunded. Please review your order carefully before confirming customization.
📦 Bulk Orders
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We do not accept COD for bulk orders.
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Bulk orders are non-returnable, as special pricing applies.
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If a product arrives damaged, send unboxing video within 4–6 hours of delivery.
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Replacements only will be issued. No refunds for bulk orders.
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Delivery timelines may vary for shipments over 10 kg (can take up to 10–15 days).
📦 Order Cancellation
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Orders may be canceled within 12 hours of placing them.
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Once packed or shipped, cancellations are not allowed.
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Refusal to accept delivery will be treated as a return, and store credit will be issued (if applicable).
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For repeated refusals or COD issues, Felicar reserves the right to deny future orders.
📩 Missed or Delayed Delivery
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If your parcel shows delivered but hasn’t arrived, email contact@felicar.com within 24 hours.
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Do not accept tampered packages. If already accepted, record an unboxing video for resolution.
🔍 Natural Variations in Handmade Items
We offer handcrafted items like ceramics, woodwork, and vegan materials. Slight variations in color, texture, and finish are natural and add to their uniqueness. These are not defects.
⚖️ Disputes & Jurisdiction
We aim to resolve all concerns amicably. However, in the rare case of a legal dispute, the jurisdiction shall lie with the courts of Kancheepuram, Tamil Nadu.
📞 Need Help?
We’re happy to assist you.
📧 Email: contact@felicar.com